Managed Services

As an IT leader you either manage a portfolio of suppliers or opt for a single partner that manages multiple suppliers for you. But can you get close to your underlying suppliers if you want to? Good managed service models achieve the right balance of protecting you from the detail but offering direct access ‘under the bonnet’ as well. It’s all about partnership and trust throughout the entire chain, and the track record of your partner is key.

Azzurri manages multiple suppliers and are responsible for delivering all SLAs for us. (STA Travel)

Some IT leaders want to understand and dictate all ICT components, while others focus on service delivery and the quality of the end result, without interrogating the detail. Azzurri has plenty of both kinds of partnership.

Many of our leaders are evolving from one approach to the other, and want to test the waters by incrementally migrating ICT components across to a managed service. With Azzurri this approach is easy, because our portfolio spans the gamut of ICT from the converged networks infrastructure and connectivity layer, through unified communications and collaboration, and encompasses the human layer where people, process and policy are shaping ICT and governance is as much through terms and conditions as it is through enforced policy.

Azzurri managed services cover every aspect of the planning, delivery and support of ICT infrastructure and applications.

 WITH HOSTED OR WEB-BASED APPLICATIONS OUR NETWORK IS AS IMPORTANT AS THE APP ITSELF. OUR BUSINESS IS IMPACTED IF ANYTHING HAPPENS TO THE NETWORK SO IT IS ESSENTIAL THAT OUR NETWORKS ARE FIRST-CLASS WITH EFFICIENT AND RESPONSIVE SUPPORT; BUT WITHOUT COSTING AN ARM AND A LEG. AZZURRI HAS PROVEN IT CAN DELIVER EVERYTHING WE NEED FOR OUR BUSINESS – THEY MAKE EVERYTHING WORK SEAMLESSLY.”

BLAIR SMITH
INFORMATION SYSTEMS MANAGER AT STA TRAVEL